Financial services administrator
Level 3 · AdvancedLegal, finance and accounting 1 yr typical
About this apprenticeship
What it involves
A Financial Services Administrator apprenticeship prepares you to provide essential administrative and operational support within financial services firms, including banks, insurance companies, investment firms, and financial advice practices. You will handle customer accounts, process transactions, and support compliance and regulatory requirements. This standard leads to progression into specialist financial services roles in operations, compliance, or client management.
On the job
What you’ll learn
The structure and regulation of UK financial services
Financial products including savings, investments, and pensions
Customer service and professional communication
Data handling, record keeping, and compliance
Processing financial transactions accurately
Anti-money laundering and regulatory obligations
Use of financial services IT systems
On the job
What you’ll do day to day
Process customer transactions and account instructions
Respond to client queries by phone, email, or letter
Maintain accurate client records and files
Support compliance checks and regulatory reporting
Prepare correspondence and documents for advisers
Carry out identity and anti-money laundering checks
Liaise with internal departments to resolve queries
The deal
How this apprenticeship works
You earn a wage from day one. You are a paid employee, not a student. There are no tuition fees - the training is funded by your employer and the government.
About 20% is “off-the-job” training. Roughly a day a week is spent learning away from your normal duties - at a college, training provider, or online - working towards a recognised qualification.
It ends with an end-point assessment (EPA). Near the end, an independent assessor checks you can do the job to the national standard - through tests, a project, a portfolio or an interview. Pass it and you are fully qualified.
How to get there
What you need to start
Level 3 (Advanced) - roughly A-level level. Employers usually look for some GCSEs (often English & maths around grade 4/C) or a Level 2 apprenticeship first. English & maths can sometimes be finished during training.
What’s next: Can lead to a Level 4/5 (Higher) apprenticeship, or straight into the role.
Entry requirements are set by each employer and can vary - always check the specific vacancy.
Hear from employers
What it’s really like
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