Hospitality supervisor
Level 3 · AdvancedCatering and hospitality 1 yr typical
About this apprenticeship
What it involves
The Hospitality Supervisor apprenticeship at Level 3 trains you to supervise teams in restaurants, hotels, bars, contract catering, and events, ensuring smooth day-to-day operations and a high standard of guest service. You will coach and motivate team members, handle customer concerns, and support managers with operational tasks. It bridges the gap between front-line service and management and leads to hospitality manager roles.
On the job
What you’ll learn
Supervising and motivating a hospitality team during service
Food and beverage service standards and product knowledge
Handling customer feedback, complaints, and service recovery
Basic financial awareness - cash handling, sales figures, and waste
Food safety supervision and licensing law awareness
Staff briefing, on-the-job coaching, and performance feedback
Health and safety responsibilities for supervisors
On the job
What you’ll do day to day
Supervise team members during busy shifts and service periods
Brief staff on daily specials, promotions, and service priorities
Handle customer queries, complaints, and special requests
Monitor service standards and give on-the-spot coaching
Support manager with opening, closing, and cash-up procedures
Ensure food safety and allergen procedures are followed
Step in to assist service wherever needed during peak periods
The deal
How this apprenticeship works
You earn a wage from day one. You are a paid employee, not a student. There are no tuition fees - the training is funded by your employer and the government.
About 20% is “off-the-job” training. Roughly a day a week is spent learning away from your normal duties - at a college, training provider, or online - working towards a recognised qualification.
It ends with an end-point assessment (EPA). Near the end, an independent assessor checks you can do the job to the national standard - through tests, a project, a portfolio or an interview. Pass it and you are fully qualified.
How to get there
What you need to start
Level 3 (Advanced) - roughly A-level level. Employers usually look for some GCSEs (often English & maths around grade 4/C) or a Level 2 apprenticeship first. English & maths can sometimes be finished during training.
What’s next: Can lead to a Level 4/5 (Higher) apprenticeship, or straight into the role.
Entry requirements are set by each employer and can vary - always check the specific vacancy.
Hear from employers
What it’s really like
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