Operations manager
Level 5 · HigherBusiness and administration 2 yr typical
About this apprenticeship
What it involves
Operations managers lead teams and manage resources to deliver efficient, productive, and high-quality services or products within an organisation. Apprentices at Level 5 develop skills in people management, process improvement, financial planning, and communication needed to run an operational area. The role is relevant across every sector and provides a platform for senior management and director-level careers.
On the job
What you’ll learn
People management, coaching, and performance development
Operational planning, resource management, and budgeting
Process improvement methodologies such as lean and six sigma
Risk management and business continuity principles
Data-driven decision making and operational KPI management
Communication, stakeholder management, and change management
On the job
What you’ll do day to day
Manage a team to deliver operational targets and quality standards
Plan resources, rotas, and production or service schedules
Monitor KPIs and take corrective action when performance dips
Lead continuous improvement projects to reduce waste
Manage a departmental budget and report on variances
Coach team members and conduct performance reviews
The deal
How this apprenticeship works
You earn a wage from day one. You are a paid employee, not a student. There are no tuition fees - the training is funded by your employer and the government.
About 20% is “off-the-job” training. Roughly a day a week is spent learning away from your normal duties - at a college, training provider, or online - working towards a recognised qualification.
It ends with an end-point assessment (EPA). Near the end, an independent assessor checks you can do the job to the national standard - through tests, a project, a portfolio or an interview. Pass it and you are fully qualified.
How to get there
What you need to start
Level 5 (Higher) - roughly Foundation-degree level. Usually needs Level 3 (A-levels, a T-Level, or an Advanced apprenticeship) or relevant experience.
What’s next: Can lead to a Level 6 (Degree) apprenticeship or a senior role.
Entry requirements are set by each employer and can vary - always check the specific vacancy.
Hear from employers
What it’s really like
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